Help & support

A REAL PERSON READS THESE

Dosset is built by one person, so support is direct: email us and you will get a reply from whoever wrote the code you are asking about.

Common things

My wardrobe disappeared after reinstalling

It should not be gone. Your wardrobe lives on our servers, not just on the phone — sign in with the same account you used before and it will come back. If you originally signed up with Apple or Google, use that same button rather than an email and password, since those create separate accounts.

The mannequin is blank or the app opens to an empty figure

The 3D figure only wears what it knows about, so a new account starts undressed. Add a few garments — a top, trousers, shoes — and it will dress itself. If you have items and the figure is still blank, that is a bug: please email us.

Why does the mannequin have no texture or pattern?

Deliberately. Photographs of clothes lie about colour, because they inherit whatever light they were taken under. The figure shows each garment's true colour under neutral studio light instead, so when Dosset tells you two things sit well together you can actually judge it. Your own photos are still stored on each item.

Outfit suggestions ignore a garment I own

Usually one of: it is out of season or wrong for today's weather, it is marked as needing washing while the laundry setting is on, it is excluded from rotation, or its formality is set higher or lower than you would expect. Open the item and check those fields. You can always style a specific piece directly rather than waiting for it to be suggested.

Weather is wrong or missing

Check the location on your profile. You can grant location permission or type a city in manually — either works. If the temperature looks wrong, confirm the unit setting matches what you expect.

Managing or cancelling a subscription

Subscriptions are billed by Apple or Google, so they are managed there: on iOS in Settings → your name → Subscriptions, on Android in the Play Store → Payments & subscriptions. Refunds are handled by Apple or Google under their policies.

Delete my account and data

Email support@dosset.net from the address on the account and we will delete it, and everything attached to it, within 30 days. We are building this into the app; until then email is the route. Details in the Privacy Policy.

Bugs and ideas

Both are welcome at the same address. Dosset is early and actively built — bug reports genuinely get fixed, and feature requests genuinely shape what comes next. If something feels wrong rather than broken, that is still worth telling us: how the app reads matters as much as whether it works.

Privacy and your data

What we collect and why is set out plainly in the Privacy Policy, which names the outside providers involved and what each one sees. For a copy of your data, a correction, or deletion, email us.